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FAQ

Frequently Asked Question

How can a person get a job with Shattered Screams?
Shattered Screams is always looking for dedicated and talented staff members to join our team of ghouls. We pay contracted cast members. Submit your application at the box office during our hours of operation. Applicants must be 16 years of age or older.
Can we bring weapons in with us?
NO! All persons will need to go through security and our metal detector. No Pepper or mace spray, No Knives, No concealed or open carry weapons of any kind unless you’re a Law Enforcement Officer on Duty! If we determined it as a weapon, it will not be allowed past the entrance.
Can we bring carry bags in with us?
NO! You will not be allowed in the building with bags, boxes or other large carrying devices. We will NOT keep these items at the box office or allow you leave them outside the facility. Please leave all items in your car or at home. This is for the safety of everyone in and around the facility.
Do you offer refunds on tickets?
NO! If guests get scared before entering the attraction, our staff did its job. If you did not fine the event scary or entertaining, we are sorry we still offer NO refunds.
Can I upgrade my general admission ticket to VIP?
YES! Contact our staff or box office in person prior to entering the Haunted Attraction, we will bump you up to VIP upon the purchase at the box office only.
What is that smell?
Yes, we use scents to add to the environment effects and overall experience of our haunted attraction. Please be prepared to come into contact with a variety of smells and odors while in and/or around the attraction.
Do you use Fog or Strobe lights?
YES!
Why are guests asked to NOT bring our cell phones?
We ask that guests DO NOT bring in cell phones because of their disruptive nature. When a phone rings, it disturbs the other customers. The light from the phone can ruin the atmosphere that is being created and the effect of scares we are providing. Also, customers are discouraged from talking on their phones while going through the haunted attraction. This disturbs other paying customers. We are not responsible for any phones being lost or damaged! Please, DO NOT bring in any phones!
What happens if something is lost inside the attraction?
Do Not Stop! After exiting the facility, please contact our staff at the box office. Shattered Screams will have a staff member look for the lost item. We will NOT stop the show for your lost item, though. If the lost property is not found while the attraction is in operation, our staff will look for the item after closing. Guests are encouraged to leave a description of the item, a name and a contact number or address. This is specifically why guests are encouraged not bring things in that can be lost.
How long will it take to get through?
This is a question asked all the time, yet it is hard to answer. Several factors determine how long it will take go through Shattered Screams Haunted House. Some customers move rather quickly through the attraction, while other guests take their time and move more slowly. Estimated times are also dependent on the amount of guests already in line, how fast the Ticket Taker is letting guests in and whether you have VIP or General Admission passes. On average it will take approximately 15-25 minutes from the time you enter the attraction to the time you leave the event. This does not include waiting in line.
Can customers be refused admission after tickets are purchased?
YES! Shattered Screams also has the right to refuse admittance of any patron(s) who do not follow posted rules or get out of control, as determined by our staff. Examples include the following:  the use of foul language, aggressive behavior, pushing, vulgar actions, weapons of any kind, alcohol use or misuse prior to or during the event, etc. will result in that patron or patrons being denied entry to the event. Shattered Screams has a list of rules that must be adhered to for the safety of our patrons and staff. Violation of these rules will usually result in a warning, followed by being asked to leave without a refund. We respect your rights but also the rights of other customers who have paid for the event.
Will the actors touch us?
Our staff members will not intentionally or aggressively grab you. However, our ghouls are here to scare you, and they get very close in order to do that. Please understand we are doing what you paid us to do. We want you to get your money’s worth-every last cent! However, please keep in mind that by paying admission and entering our haunt you are agreeing that you do NOT have any right to touch the actors or staff. You will be asked to leave if you attack the actors or props or damage any part of the haunt.
Can we bring a service animal in with us?
NO! All animals become disturbed in our attraction and can become un-useful.
Can we take photos, audio or videos recordings?
NO! Respect the rights of our actors. They are not paid to have photos taken of them. You’re invading those actors’ rights. We ask that you ask to take a photo with one of our line monsters but NOT in the event. Also, we do not want lights or flash photography to distract from the scare experience.
Why do you have video surveillance of the attraction?
NO! We do this for the safety of the facility and our guests. The video system allows our staff to ensure the smooth operation of the attraction, and it functions as an added measure against guests who attempt to damage or harm our sets, props, actors or other patrons.
Why Parental Guidance?
WARNING !!!  Adult content, Adult Language and scenes of Violence and Gore !!! 
Our attraction requires escorted Parental Guidance for guests under the age of 13 due to Missouri Sate Fire codes, safety laws and to let the parents know that we have intense gore inside of our attraction, and it can be very frightening for kids, let alone some adults. This is not to say that kids cannot make it through, as most do. However, we warn guests up front that the attraction is scary, and guests will NOT get a refund if they do not make it through the attraction. We have plenty of customers who leave the haunt early through emergency exits with their children wanting a refund. Not going to happen! If this were the case, everyone would be trying to get a free show from us. We did our job and we will not be held responsible for the kids who cannot sleep due to the nightmares.
Is it really that scary?
Yes! But that all depends on the person. Some people are harder to scare than others. We will try our best to scare the hell out of you and your friends. That is what you paid us for, Right…
How big is the building?
The building is just under 10,000 square feet. We use every inch of it with an additional themed 5,000 square foot queue line area.
How many people do you let in at a time?
For the entertainment of our customers, we only allow a limited number of guests in at a time. We do this so you have a better experience, rather than being bunched up and herded through like cattle. Throughout the attraction, actors have designated areas where customers will be held up just for this reason. You paid good money to get frightened by our actors without seeing other customers in front of you get the scare. Do what our actors ask! On busy evenings, we do allow larger groups in.
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